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We pride ourselves on delivering the highest possible standard of customer service, whilst maintaining strong, open and effective communication channels with our customers.
This means that we don’t cut corners when it comes to attention to detail, efficiency or quality (and of course eco-friendliness). We go above and beyond to meet your exact requirements. Taking the time to fully understand your business needs, we are able to build and develop a quality controlled cleaning program that meets your commercial cleaning requirements.
After all, our reputation as a comprehensive and professional cleaning provider is important to us. We wouldn’t have earned this reputation without tireless care, commitment and dedication to each and every one of our customers. We believe this alone sets us apart from other cleaning companies.
From the second we step into your business premises, we are fully committed to providing a world-class service, achieving results that meet and always exceed your expectations.
Our quality assurance mechanisms are:
- Cleaner’s communication folder: To maintain constant high standards, we ask your staff to note any special cleaning requirements that you would like us to review each and every time we visit your premises.
- Account manager: We believe in the effectiveness and ease of having one dedicated point of contact who knows you and your business inside out. You will be appointed a personal account manager who will manage your account with us, and handle any concerns, should they arise.
- Customer feedback survey: Your opinions matter to us. This is the only way we can improve and extend our services. With this in mind, we will regularly ask for your feedback! We’re able to take constructive criticism on the chin!
- A monthly internal review: Each month we will review your contract to ensure that we have appointed adequate resources in order to maintain and deliver a high standard of service. This will entail an on-site visit by management staff.