Privacy and Policy Documents

SAFETY OF EMPLOYEES

To protect health and safety of our employees, they do not lift anything heavier than 25 kg. Should you require us to clean behind heavy furniture or appliances, please move them prior to the cleaning to allow access to the target area.

Green Clean Australia undertakes extreme measures to provide absolute security for your keys at all times. Customer keys are stored in a key safe and are assigned security codes used for identification. Office Manager will retrieve your key on the day of your scheduled cleaning and return it to the safe at the end of the day.

KEY SECURITY

PRIVACY

We respect your privacy. While the nature of our business requires us to obtain personal information from you, we will never knowingly sell, rent, loan, or provide that information to any third party (except the financial institution that processes your payment or agencies to help us collect past due accounts) without your specific consent.

Green Clean Australia is fully Insured. Our insurance policy provides a Comprehensive Public Liability limit of $10,000,000. If your keys are lost or miscoded, we will cover the cost of key replacement or locksmith up to $50.

BREAKAGE & LOSS

PAYMENTS

We accept the following forms of payment: Direct deposit ( Due 24 hours prior to the scheduled clean) , check or cash. Payment is due in full at the time of the service. A finance charge of 2% per month (24% annually) will be charged on all past due balances. A $25 fee is applied to all declined checks.

If you’re not 100% satisfied with quality of cleaning of any of the serviced areas, please call us within 24 hours of the clean and we will re-visit your home or office at no extra charge. However, due to a subjective nature of cleaning service, we do not offer refunds to customers.

REFUNDS & GUARANTEES

ARRIVAL TIME

Leaving a key at the Green Clean Australia office is the most efficient way to provide Green Clean Australia Team access to your home. Due to factors beyond our control such as traffic conditions, lockouts, customer adding services, or cancellations, we require about a half (1/2) hour window of grace period relative to the scheduled time.

Should you wish to cancel or skip any scheduled cleaning appointment, please notify Green Clean Australia a minimum of two (2) business days (48 hours) prior to the scheduled appointment.

  • Cancellation within one (1) to two (2) business days (24-48 hours) will be charged at 50% fee.
  • Cancellation within one (1) business day (24 hours) will be charged at 100% fee.

CANCELLATION

PARKING

The client will provide a free parking for the Green Clean Australia car. If such is not available, any parking fees (including those incurred through parking meters without a receipt) will be charged to the client.

You as a Client agree not to hire any present or past employee of Green Clean Australia for any home-related service outside of your agreement with Green Clean Australia for a period of 6 months from the last cleaning service received from Green Clean Australia.

NON-SOLICITATION OF EMPLOYEES

What Our Customers Says

S.Flett

very impressed with your proposal, not only for environmental reasons but the competitive rates

S.Flett
WELLA

Carley Skewes

Green Clean has been providing a daily cleaning service for our practice for 12 months and during this time we have found them to be a reliable, consistent and trustworthy provider…. I have no hesitations in recommending their services.

Carley Skewes
Office Manager / Chambers Medical Specialists,Sydney CBD

Sharyn (Pollinate)

As an environmentally aware and concerned business, we decided to engage the services of Green Clean to provide the cleaning contract for our business. Originally, this was based on their environmental approach to cleaning and the products they use. Green Clean has been cleaning our office ongoing for the past 5 months and we are extremely happy with not only their environmental credentials but their professional and thorough approach to cleaning. They are friendly, approachable and always maintain a high level of service. Having used many cleaning businesses I know what a rare commodity an excellent cleaning company is in this market. I have no hesitation in recommending any business to engage the services of Green Clean.

Sharyn (Pollinate)

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